Payment at the time of service
All coordination services — intake consultations, telehealth visits, lab reviews, follow-up appointments and plan adjustments — are billed and paid at the time the service is rendered.
Effective 2026 · Perrenia Wellness coordination services are billed at the time of service. Please review the policy below before booking a consultation.
All coordination services — intake consultations, telehealth visits, lab reviews, follow-up appointments and plan adjustments — are billed and paid at the time the service is rendered.
Coordination services rendered by Perrenia Wellness are non-refundable and non-returnable. Once a consultation is completed or coordination services begin, the coordination fee is final.
Lifestyle-supplement kits cannot be returned, restocked or refunded once dispatch has occurred. If a prescription is authorized, an independent licensed pharmacy handles dispensing under its own return policy. Please verify your shipping address at checkout — incorrect delivery addresses that result in non-delivery are not eligible for a refund.
While refunds are not available for completed coordination services, our team reviews every billing concern in good faith. Reach us at [email protected] or (910) 239-3100 and we will respond within one business day with the clinical or billing resolution available to you within this policy.
This policy applies to every individual who pays Perrenia Wellness directly and to every patient referred through an affiliate partner. Service area is 48 U.S. states — we cannot currently coordinate care for members in Alabam or Mississippi. Medical services are delivered by independent licensed providers; this website does not itself practice medicine.